State Farm® Insurance Agent Dianne Waller

"My experience here has always been amazing! I recently needed to make changes to my policy and Emani was extremely helpful and knowledgeable. She made what I thought would be a draining process, super seamless. Thank you, Emani!"

"I spoke with Emani and felt right at home. I was able to get coverage same day and the process was so smooth!"

"Deborah is such a wonderful woman. She discussed the many benefits of having statefarm. Highly recommend talking to her!"

"After an extensive two-year search, I finally discovered a life insurance agency that truly stood out to me—State Farm. Upon completing an online quote, I received a follow-up call from Ms. Deborah who clearly explained the differences between term life and whole life insurance. I am pleased to have found a company that meets my needs and to bring my search to a close."

"I personally worked with Hayes Norwood located out of the South Hill branch and his help and assistance was nothing but amazing! 🤩 Hayes made the process easy and comfortable. I would highly recommend State Farm for all of your business needs."

"Just finished getting my insurance policy done with Deborah Brown. She is very kinda and very helpful. The insurance all around is really inexpensive. And the service is fast, but efficient!"

"Took care of all my needs, fast and easy! Made to feel "right at home"! Highly recommend."

"I'm so glad Emani picked up my call. She was extremely helpful, professional and went the extra mile to get me the absolute best vehicle insurance rate possible. Her customer care skills exceeded my expectations and it was a pleasure talking to her."

"I spoke with Emani. Everything went great and smooth"

"Deborah Brown was WONDERFUL! She answered all of our questions, was so patient as she walked us through the process, and we never once felt rushed. Her friendly nature made the process not only efficient but enjoyable!"

"Deborah Brown is so helpful at State Farm!! She was pleasant with a wealth of knowledge on life insurance. Please check out their policies and the office all the safe are so helpful!! Hayes is great as well!"

"Wonderful to work with. Very helpful and informative."

"I’ve had a very disappointing experience with this agency. Becky Sadler was incredibly rude, and the service I received was completely unacceptable. I specifically requested full coverage on my vehicles, including towing and rental, but this was never applied to my policy. I found out during two separate claims—one in July 2024 and another in August 2025—that I did not have full coverage, even though I had asked for it over a year ago. During the second claim, I contacted the office and was essentially blamed for the mistake. They said there was nothing they could do. I knew this wasn’t right, especially since this had already happened once before. I decided to call a different State Farm agent. They pulled up my notes and immediately saw that I had indeed requested full coverage, towing, and rental a year prior—yet it was never added. They acknowledged the error and even backdated the proper coverage at no extra cost. That’s how it should’ve been handled from the start. There was no help or accountability from Diane Waller and her team. If you have a policy with this agency, I highly recommend reviewing your coverages. I trusted them to manage my insurance properly, especially since I don’t know the ins and outs of it myself. That’s exactly why I chose to work with a local agent—but unfortunately, they failed me not once, but twice."

"Emani has been a great help with my insurance needs. I have a super busy life. She has made it a lot easier for me. Thank you"

"I worked with Hayes to set up my truck insurance combined with home owners and was an incredible experience! It was a simple, fast process. Couldn't have had a better experience, I recommend this office and Hayes!"

"Great to deal with Hayes Norwood was very polite and courteous and answered any questions or concerned that I had."

"She keeps sending spam to my address with the name of a resident who hasn't lived here in a decade. Mailing the spam back to her asking to stop has been useless. I shouldn't be surprised coming from a company that discriminates against owners of certain dog breeds."

"Deborah Brown is the best! I wanted to set up life insurance on me and my kids. She worked endlessly to get us all in and approved. Even when there was a discrepancy she explained everything in detail and what I needed to do to fix it. This agent went above and beyond! Statefarm has the best employees hands down!"

"I worked with Hayes to help me get insurance for my start up company. He was amazing to work with and if anyone needs insurance, you should 100% reach out to him and his team. They will make sure to make you feel like a priority and take care of you!"

"Emani is fantastic! Excellent customer service, professionalism and knowledge."

"State Farm has always been very curtious, customer service oriented and able to explain in detail important information as well as all insurance information you will need to know. A young lady named Deborah Brown is assisting myself and my wife now with life insurance policies. She is awesome! You guys only need a hand full of Deborah's and could take care of the whole country!...😁😇😍"

"Hayes and Mrs Becky was so nice and they help me out a lot , Great hospitality and very clean place! They help me a lot!"

"Hayes was very fast and friendly. He answered all my questions promptly. Start to finish it took about 3hrs to get my receipt for the policy, with all questions answered. Hayes was a pleasure to work with."

"Thank you Hayes! Great doing business with you!"

"The staff are super friendly and helpful! Hayes was very knowledgeable and professional. Made switching my car and homeowners insurance easy."