Melissa Betancourt

15

If I could leave zero star review I would. I tried to add more coverage to my insurance on 12/3/25. It still hasn't been added today is 12/22/25. I have tried to have anyone help me. No one has returned my phones. They are not very professional. I guess they don't need any new customers at this time. I'm very very disappointed. I'm sorry I left USAA. I'll be returning to them. I was trying to keep it local. DONE

Dana Melton

2

Rebecca is the best to work with!! She is super helpful and responds quickly!! She has made my life so much easier!!

Ashley Cobb

Working with Deborah was great! She took the time to answer all our questions and explain things. She gave us all the information we needed to make the best decision for us.

Tim

Very pleased with the service I received. I found Hayes to be very helpful in securing a policy that best served my needs.

Elaina D

Rebecca has been phenomenal to work with!

Brianah Young

My experience here has always been amazing! I recently needed to make changes to my policy and Emani was extremely helpful and knowledgeable. She made what I thought would be a draining process, super seamless. Thank you, Emani!

Tyasia Foster

I spoke with Emani and felt right at home. I was able to get coverage same day and the process was so smooth!

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2

Deborah at State Farm is such an amazing woman. She made sure all my benefits were correctly added to my monthly payment. Her help made the process easy and stress-free!


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South Hill, VA

Dianne Waller